Frequently Asked Questions

I’m experiencing difficulties placing an online order and checking out

Please send us an enquiry via our website at https://brackenthwaite.com/contact. We will be able to create a voucher sale for you, arrange payment and delivery of the voucher. 

How do I print my email voucher?

Your voucher will arrive by email as a PDF attachment. Simply open the PDF attachment and print. The quality of the print finish will be determined by the specifications set on your printer.

What delivery and postal options do I have?

Gift Vouchers can be emailed free of charge

Posted Royal Mail 1st class in a Gift Wallet for £7.99.

Posted Royal Mail Tracked Service for £11.49.

Can I have a VAT receipt for my purchase?

Please reach out to the venue directly to obtain a VAT receipt via https://brackenthwaite.com/contact. 

I’ve received my voucher and there is a mistake on it, can I get it amended?

Yes please contact us via https://brackenthwaite.com/contact. We can amend or re-issue a voucher.

Can I still make a booking if i have lost my voucher?

Vouchers can be retrieved from the system and re-issued providing they are still within their dates of validity. Please contact us via https://brackenthwaite.com/contact for assistance.

Can I extend or refund my voucher?

Vouchers cannot be refunded or extended, but they can be gifed on. This does not alter the dates of validity.

I have only part used my voucher, can I carry forward the balance?

Monetary vouchers can be part redeemed with the balance being carried forward to use at a later date within the same dates of validity.

How do I redeem my voucher?

Prior booking is essential please contact us on 01539 563276 or via our website www.brackenthwaite.com.